Disputes exist because held payment is useless if nobody can challenge a bad handover. On Zweka, open a dispute before you Accept if the item is wrong, damaged or missing.
When to dispute
- Item not as described
- Does not arrive / seller ghosts after payment
- Wrong model, cracked screen not disclosed, empty box
Do not Accept first and hope. Accept releases the path to payout. See Accept code.
Evidence that helps
- Listing screenshots and chat
- Unboxing photos/video
- Tracking numbers for courier
- Side-by-side of promised vs received
Keep everything in the order thread. Policy: disputes · returns · Help.
Outcomes
Support may refund the buyer, release to the seller, or split — based on facts. Money stays held until then: held payment.
